BOX OFFICE INFORMATION
Kleinhans Music Hall
3 Symphony Circle, Buffalo, NY 14201
Fax Number (716) 885-5064
Box Office holiday hours (through December 21, 2013)
Monday - Friday 9 AM – 5 PM
Saturday 9 AM – 1 PM
On performance Saturdays, the Box Office is open from 9 AM until the performance begins.
On performance Sundays, the Box Office is open from noon until intermission of the performance
Access to backstage after a performance is strictly controlled. If you wish to see one of the performers, please present yourself at the stage door (on the left as you face the stage) at the end of the performance. After a 10-minute waiting period, the house manager will be notified when and if access is available.
Cameras and Recording Devices
Photos and video are permitted before and after performances, and during intermission. However, recording of performances is strictly prohibited, as it is not only distracting to those around you but a violation of the contracts of the musicians.
Food and Beverages
The Kleinhans Music Hall bar serves soft drinks, coffee, tea, water, beer, wine and mixed drinks before concerts and during intermission. Food and beverages must be finished before entering the main hall.
Patrons requiring special assistance are urged to contact the Box Office prior to attending the concert for special handicapped seating arrangements. Handicapped seating is located on the main floor on the extreme outside aisles from rows A-CC. Please note, there is no elevator to the balcony.
Handicapped parking is available. Please notify the attendant upon arriving of your needs. Hearing Assistance Devices are available at the coat check.
Patrons arriving after the performance begins will be seated at the discretion of the house manager. Seating will not be until the first suitable break or at intermission. Note that late seating may not be in the purchased location.
Lost and Found
You may present found items to any usher. All items found in the hall will be held at the coat check area during the performance and at the Kleinhans Music Hall Administrative Office. If you've lost something at a concert and wish to see if it has been turned in, call (716) 883-3560 and press 7.
Security and medical staff are present at all concerts. Please notify an usher or any BPO staff member if there is a need.
Subscribers may exchange their tickets for future performances, but there are no refunds or exchanges on single tickets. If you have purchased single tickets for a concert you are unable to attend, you may give your tickets to a friend or donate your tickets to the box office for resale.